PRIVACY POLICY

Effective Date: Nov. 21, 2025

Operated by Sioux Ink LLC, DBA “The Emotional Support Line”
Business Address:
1905 N Sherman St, Ste 200, PMB 1405
Denver, CO 80203
Contact: ESLCareTeam@gmail.com

1. Introduction

This Privacy Policy explains how Sioux Ink LLC, doing business as The Emotional Support Line (“ESL,” “we,” “our,” or “us”), collects, uses, and protects your information when you visit our website, purchase services, or call our emotional support line.

We are committed to respecting your privacy while providing non-clinical emotional support.

By using our website, purchasing services, or calling ESL, you agree to this Policy.

2. Nature of Our Services

The Emotional Support Line provides non-clinical, non-medical emotional support, including:

  • listening

  • validation

  • nervous system co-regulation

  • reflective conversation

  • offering resources, insights, and perspective

We do not provide therapy, counseling, diagnosis, treatment, or clinical mental health services.

We are not a HIPAA-covered entity.
This means HIPAA does not govern our operations.

3. Information We Collect

A. Information You Provide

You may choose to provide:

  • your name (real or pseudonym)

  • email address

  • phone number

  • payment details (processed by Stripe)

  • optional information during calls or forms

You are not required to share your real name.

B. Automatically Collected Information

When you visit the website, we may collect:

  • IP address

  • browser and device information

  • pages visited

  • cookies (for site functionality)

This is standard for most websites.

C. Call Information

To preserve caller privacy:

We do NOT:

  • record calls

  • store audio

  • store transcripts

  • keep long-term notes

  • maintain therapy-style case files

We DO track:

  • call duration

  • phone number used to connect

  • payment confirmation

  • internal support information (see Section 6 below)

4. How We Use Your Information

We use information to:

  • provide emotional support

  • process payments

  • schedule appointments

  • communicate with you

  • administer subscriptions

  • improve service quality

  • comply with legal requirements

We do not sell or rent your information.

5. When We May Share Information

A. Trusted Third-Party Service Providers

We share limited data with:

  • Stripe (payments)

  • Mailchimp (emails)

  • Google Workspace (email + storage)

  • Website hosting provider

These vendors protect your data in accordance with their policies.

B. Legal or Safety Exceptions

We may disclose necessary information if:

  • you pose imminent danger to yourself

  • you pose imminent danger to others

  • a child is abused or neglected

  • a vulnerable adult is endangered

  • there is a credible threat of violence

  • required by court order or law enforcement

These exceptions do not create a therapist-client relationship.

⭐ 6. Internal Support Sharing (Important)

To provide you with continuity, stability, and effective support, ESL team members may share limited, relevant, non-clinical information internally.

This may include:

  • your preferred grounding/calming strategies

  • communication style or triggers you’ve shared

  • whether you prefer direct insight vs. gentle listening

  • brief summaries of prior conversations

  • resources or ideas that were helpful in the past

  • safety-relevant information you disclose voluntarily

This internal sharing:

✔ is NOT clinical

✔ is NOT governed by HIPAA

✔ is only used to support YOU more effectively

✔ is shared only among ESL peers

✔ is never shared externally

✔ is not stored long-term

✔ does not create medical or therapy records

By using this service, you consent to this type of internal support sharing.

This is one of the primary benefits of our service, as it reduces the need for callers to retell their story repeatedly.

7. Data Retention

We retain:

  • payment records (required by law)

  • email conversations you send us

  • minimal internal support information temporarily

We do NOT keep:

  • clinical case files

  • treatment notes

  • long-term client records

  • recorded audio or transcripts

Information is deleted when no longer necessary.

8. Cookies and Tracking

We may use cookies for:

  • website functionality

  • analytics

  • user experience

You may disable cookies in your browser settings.

9. Children’s Privacy

Our services are for adults 18+ only.
We do not knowingly collect or maintain information from minors.

If a minor calls the service, we may:

  • end the call

  • delete related information

  • provide referrals to appropriate services

10. Your Rights

You may request to:

  • access your data

  • correct inaccurate information

  • delete information (where permitted)

  • opt-out of marketing emails

Contact: ESLCareTeam@gmail.com

11. Security

We take reasonable steps to protect your information.
However, no online transmission or storage method is 100% secure.

Use the service at your discretion.

12. External Links

Our website may link to other sites.
We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Policy at any time.
The current version will always be posted on this page.

Continuing to use the service indicates acceptance of any updated terms.

14. Contact

For questions or concerns about this Policy:

Sioux Ink LLC
DBA: The Emotional Support Line
1905 N Sherman St, Ste 200, PMB 1405
Denver, CO 80203
Email: ESLCareTeam@gmail.com