CALLER CODE OF CONDUCT

Effective Date: Nov. 21, 2025
Operated by Sioux Ink LLC, DBA “The Emotional Support Line”
Business Address:
1905 N Sherman St, Ste 200, PMB 1405
Denver, CO 80203
Contact: ESLCareTeam@gmail.com

The Emotional Support Line (“ESL,” “we,” “our,” or “us”) is committed to providing a compassionate, respectful, and emotionally safe environment for all callers.
The following rules ensure safety for both callers and support providers.

By using the service, you agree to the Caller Code of Conduct below.

1. Respectful Communication

Callers agree to:

  • speak respectfully

  • allow the supporter to guide the flow of the call

  • avoid yelling, aggression, or verbal attacks

  • avoid attempting to control, dominate, or intimidate the supporter

We welcome all emotions — including tears, frustration, sadness, and anger — but expressions must remain non-abusive and non-threatening.

2. Prohibited Behavior

The following behaviors are strictly prohibited and will result in immediate termination of the call without refund:

A. Sexual Content

  • sexual language

  • sexually explicit descriptions

  • innuendo or solicitation

  • masturbation during the call

  • requesting sexual services

  • attempting to create erotic or intimate dynamics

ESL is a non-sexual support service.

B. Threatening or Violent Behavior

  • threats to harm supporters

  • threats to harm others

  • violent fantasies involving real people

  • attempts to manipulate supporters through threats

  • attempts to coerce or intimidate

Law enforcement may be notified in extreme cases.

C. Hate Speech or Abuse

  • racist remarks

  • misogynistic or homophobic slurs

  • demeaning language

  • harassment

  • discrimination

  • bullying or antagonistic speech

D. Manipulative or Coercive Behavior

Including but not limited to:

  • demanding free time

  • demanding sessions beyond paid limits

  • guilt-tripping or pressuring supporters

  • repeatedly testing boundaries

  • attempting to recruit supporters into personal relationships

This is a professional support relationship, not a personal one.

3. Crisis Limitations

If you disclose suicidal intent, homicidal intent, or an active crisis requiring emergency services, we will:

  • remind you that we are not a crisis line

  • direct you to call 988 or 911

  • end the call if necessary

We do not provide crisis intervention or safety planning.

4. Truthful Information

Callers agree to:

  • provide honest responses when asked safety-related questions

  • not impersonate others

  • not use this service for fraudulent purposes

You are not required to use your legal name, but you must communicate truthfully about safety-related matters.

5. No Exploitation of Peers

Callers may not:

  • solicit workers for personal relationships

  • ask for personal contact or social media

  • attempt to obtain personal information

  • proposition workers

  • attempt to meet workers in person

  • attempt to groom or recruit workers

Supporters are professionals.
Boundaries protect everyone.

6. Call Duration and Payment

Callers agree to:

  • respect the purchased call length

  • end calls on time

  • purchase additional time if needed

  • allow supporters to gently redirect when time is nearly up

If a caller attempts to extend the call without payment, the supporter may end the call.

7. Repeated Call Behavior

If a caller:

  • calls excessively

  • calls multiple times in a row

  • uses multiple numbers to bypass limits

  • repeatedly violates boundaries

  • becomes disruptive to the service

ESL may:

  • set call limits

  • block numbers

  • restrict account access

  • refuse future service

This ensures fairness and protects the emotional capacity of our team.

8. Privacy & Confidentiality Expectations

ESL does not permit:

  • recording calls

  • sharing screenshots

  • transcription or distribution of conversations

  • posting call content publicly

  • doxxing or attempting to expose supporters

Callers who violate confidentiality may be permanently banned.

9. Intoxication Policy

If you call while:

  • intoxicated

  • impaired

  • using substances in real time

  • unable to speak or communicate coherently

The supporter may end the call for safety.

10. Termination of Service

ESL may terminate a call immediately — and permanently restrict access — for any reason, including:

  • safety concerns

  • harassment

  • repeated violations

  • inappropriate expectations

  • inability to maintain boundaries

We are not obligated to provide future services after a pattern of violations.

11. Consequences for Violations and Forfeiture of Credits

If you violate this Code of Conduct or create an unsafe environment for supporters, ESL may:

  • end the call immediately

  • restrict or terminate your access to services

  • permanently ban your phone number or account

  • forfeit all unused session credits without refund

Any forfeited credits will be donated to the Pay It Forward Circle, which provides sessions to callers experiencing financial hardship.

This ensures that harmful behavior does not result in financial loss for supporters or the service.

12. Agreement

By using this service, you agree to follow this Caller Code of Conduct at all times.

Failure to follow these guidelines may result in:

  • call termination

  • account restriction

  • permanent refusal of service

  • no refunds for any used portion of the sessions

13. Contact

For questions or concerns regarding this Code of Conduct:

Sioux Ink LLC
DBA: The Emotional Support Line
1905 N Sherman St, Ste 200, PMB 1405
Denver, CO 80203
Email: ESLCareTeam@gmail.com