SHIPPING POLICY

Unless shipping is upgraded at checkout, orders are shipped via USPS First Class. Average First Class rates for single items range from $3.00 – $5.00.

If purchased item is in stock, the order will be shipped within 2 business days. If purchased item is made to order, please allow an additional 1 – 3 business days for production.

First Class shipments within the United States should arrive within 7-14 days from shipment date. All First Class shipments include tracking. First Class shipments valued at more than $100 will include tracking and insurance.

SATISFACTION GUARANTEE

Berries + Cream Designs takes pride in crafting products with quality workmanship and materials. If you receive an item that is defective or of inferior workmanship, you may exchange it or return it for a refund. Returns must be made in accordance with the Returns Policy.

RETURNS POLICY

In order to expedite the returns process, please contact us before making a return. If approved by Tracee Sioux, you may return your order within 30 days of shipment date for an exchange or full refund of the purchase price. Original shipping costs will not be refunded.

Your return must include all items in their original, unworn condition. Return shipping charges are the responsibility of the customer and are non-refundable. Original shipping cost is non-refundable as well. No refund will be issued until the returned goods have been received. Tracking is recommended for your return. Neither TraceeSioux.com nor Berries + Cream Designs are responsible for lost shipments of returned merchandise.

Purchases that are not eligible for returns or exchanges:

  • items returned after 30 days of original shipment date
  • sale items